Legal information — Gluck-Momentde
Terms, consumer rights, data protection and company details relevant for clients and partners in the United Kingdom (England & Wales).
Terms & Conditions
These terms govern supply of floristry services by Gluck-Momentde. They set out status of quotes, deposits, cancellations, limits of liability and intellectual property relating to designs and imagery.
Consumer rights & distance contracts
Under UK consumer protection law, certain distance and off-premises contracts carry cancellation and return rights. Floral arrangements made to specification or perishable goods may be excluded from the right to cancel once performance has begun with the consumer's agreement.
- Right to cancel: Consumers normally have 14 days to cancel distance contracts — exceptions apply for perishables and custom arrangements.
- Faulty goods: You are entitled to a repair, replacement, or refund where items are faulty or not as described.
- Further information: For disputes with consumers we follow the UK guidelines and will provide remedies in line with the Consumer Rights Act 2015.
Data protection & ICO
Gluck-Momentde processes personal data as Data Controller for booking, communication and legitimate business purposes. We comply with UK GDPR and the Data Protection Act 2018. Individuals have rights to access, rectify, restrict processing, erasure and to lodge a complaint with the ICO (https://ico.org.uk).
Data controller contact
Gluck-Momentde
12 Keldon Road, Norwich, NR2 3HZ
Email: Gluck-Momentde@outlook.com
We retain bookkeeping, booking and event records in line with tax and business needs; retention periods are explained on our Privacy Policy.
Cookies & tracking
We use cookies to improve site functionality and analytics. The cookie banner on the site allows users to accept or decline non-essential cookies. Essential functional cookies required for booking and site security are necessary for service delivery.
For full details on cookies in use and how to manage them, see our Privacy Policy.
Company information
Gluck-Momentde trades in the UK. The details below are provided in accordance with UK trading standards and company transparency expectations.
| Trading name | Gluck-Momentde |
|---|---|
| Registered address | 12 Keldon Road, Norwich, NR2 3HZ |
| Registration | Registered in England (registration number: 00000000) |
| VAT | VAT number: GB000000000 |
| Telephone | +44 758 391-24-67 |
| Gluck-Momentde@outlook.com |
Complaints & dispute resolution
If you are unhappy with any aspect of our service please let us know. We aim to resolve complaints promptly and fairly. If a complaint cannot be resolved, consumers may be entitled to use alternative dispute resolution (ADR) or seek assistance from the Citizens Advice or the Chartered Trading Standards Institute. Governing law: England & Wales.
Submit a complaint or request documents
What to expect
We will acknowledge receipt within 3 working days and aim to resolve within 15 working days. If we cannot resolve within this time we will keep you informed of progress and expected timescales.
If unresolved, you may contact the Citizens Advice consumer service or seek ADR where applicable.
Accessibility & governing law
We strive to ensure the website is accessible. If you encounter accessibility barriers, please contact us and we will provide information in an alternative format where possible.
These legal terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the English courts unless otherwise agreed.