Privacy Policy

This Privacy Policy explains how Gluck-Momentde processes personal data in connection with our event floristry services in the United Kingdom. We respect applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Policy describes what we collect, how we use it, and the choices available to individuals engaging with our services, website, or communications.

Data we collect. We may collect identification and contact details such as name, email address, telephone number, company, and role; event details such as dates, venues, and style references; commercial information related to quotes, invoices, and payment status; optional feedback or testimonials; and technical information such as device, browser type, and interaction logs generated by essential cookies or similar technologies that support security, performance, and analytics.

How we use data. We use personal data to provide and improve floral design services; prepare proposals, budgets, and schedules; manage deliveries, installations, and collections; communicate about availability, changes, and coordination; maintain records for accounting and legal purposes; and develop our website and client experience. Where required, we rely on lawful bases such as performance of a contract, legitimate interests, and consent (for example, for optional marketing emails).

Sharing. We may share limited data with trusted service providers who support operations (for example, couriers, production crews, and payment processors), subject to appropriate safeguards. Where events involve venues or planners, relevant information may be shared to coordinate access, safety, and schedules. If required by law or regulation, we may disclose information to public authorities following applicable procedures.

International transfers. If services or tooling involve processing outside the UK, we apply suitable transfer mechanisms and safeguards consistent with UK GDPR requirements.

Data retention. We retain personal data only for as long as needed to fulfill the purposes described above and to meet legal, accounting, or reporting obligations. Retention periods are reviewed periodically with reference to the nature of the information and regulatory requirements.

Security. We implement technical and organizational measures designed to protect personal data, including access controls, least-privilege practices, and staff guidance. While every effort is made to protect information, *** method of transmission or storage is entirely without risk; we therefore encourage clients to share only the details necessary for planning and delivery.

Your rights. Subject to conditions and exemptions under UK GDPR, individuals may have rights to access, rectify, erase, restrict, or object to certain processing, and to data portability. Where processing relies on consent, individuals may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal. Requests will be assessed and addressed in line with applicable law and reasonable verification steps.

Cookies and similar technologies. Our website may use essential cookies to enable navigation, security, and performance features, and optional analytics to understand aggregate usage. Users can adjust preferences via browser settings or the cookie banner on our site. For details on categories and purposes, please review the notices presented in the banner.

Children. Our services are directed to event clients and professional partners. We do not target services at children and do not knowingly seek to collect children’s data.

Third-party links. Our website may reference third-party platforms (for example, social media) that operate under their own policies. We encourage reviewing those policies when engaging those platforms.

Contact. To exercise rights or ask questions about this Policy, contact: Gluck-Momentde, 12 Keldon Road, Norwich, NR2 3HZ; email: Gluck-Momentde@outlook.com; telephone: +447583912467.

Updates to this Policy. We may revise this Policy to reflect changes in law or our practices. The latest version will appear on this page with an updated effective date. Continued use of our website or services after an update indicates acknowledgment of the revised terms where applicable.

Effective date: 01 January 2026.